Guaranteed uptime. Defined accountability.
Custom SLAs for ATMs that can't afford to be down. Thriving Cashpoint Repair Co. commits to a 99.9% uptime guarantee, clear response targets, and complete visibility across your fleet.
What 99.9% uptime means for your operation.
We measure availability at ATM level, site level, and across the full network. Every incident is time-stamped from first alert through restoration, giving both teams the same record.
What's included in our SLA?
Your agreement sets the service level, the escalation path, and the evidence needed to review performance. No vague commitments.
Response time commitments
Select a one-hour, two-hour, or four-hour response tier. The clock starts when the fault is logged through the agreed helpdesk channel.
Resolution targets and escalation
Each fault class has a resolution target. Missed milestones move automatically to the duty manager and your dedicated account manager.
Preventive care built into the schedule
Planned visits, cleaning, testing, and component checks sit inside the SLA calendar, so preventive work is visible beside reactive calls.
Parts replenishment and inventory control
Common failure items are reviewed against usage and lead time. We coordinate replenishment before a low-stock position affects response.
24/7 technical support access
Your operators reach a technical helpdesk at any hour, with priority engineer assignment for incidents covered by the agreement.
Illustrative trend view. Your monthly report includes incident detail and site-level records.
Reports your audit team can use.
Each monthly report brings uptime, mean time to repair, fault frequency, parts usage, and open actions into one review. The record is clear enough for operational decisions and structured for regulatory checks.
- Time-stamped engineer notes and closure evidence support MAS and PCI-DSS review requirements.
- Trend analysis highlights repeat faults, site concentration, and component demand.
- Central reporting keeps outsourced ATM maintenance accountable across every location.
One SLA for every location.
Give your bank, retail group, or ATM operator one service owner across Singapore. Thriving Cashpoint Repair Co. coordinates engineers, parts, visits, and escalation under one operating plan.
Fewer handovers. Cleaner billing.
"Why did we choose Thriving Cashpoint Repair Co.? Because our SLA gives every incident a clear owner, a visible clock, and a documented close. Our service logs achieved a 100% audit pass rate during the last regulatory review."
Lock in your uptime with a tailored SLA.
Tell us your fleet size, site spread, response needs, and reporting requirements. We'll prepare a clear proposal with performance targets and financial penalties for missed commitments.